Housing Services
Overview
The social housing sector is currently experiencing major challenges leading to the need for change.
Local authorities are, in the main, concluding housing option appraisal processes the outcomes of which will have a significant impact on the future of local housing service provision. Tenants will have a large input into the preferred option through specific consultation processes.
Comprehensive Performance Assessments also have regard to quality of the Housing Strategy and performance indicators in service delivery.
All local authorities, by now, have carried out at least one Best Value review and have subsequently been inspected by the Audit commission and know that the focus is on quality and customer centric service delivery.
Usually, as part of a corporate approach, a set of principles or core objectives have been set which are also used to set the overarching strategic agenda for the Council in terms of community aspirations, funding, performance management and people development.
At the same time, changes to the regulatory functions are increasingly challenging to both local authorities and Registered Social Landlords and have been put in place to drive up service performance and improve delivery to their customers.
The Registered Social Landlord sector is under increasing pressure to improve performance in terms of maximising development and we are seeing fewer associations with development status, leading to new partnerships, mergers and alliances between associations.
What does all of this mean? It means that there is continual change and that this needs to be carefully managed and delivered if services to customers and partners are to be both maintained and enhanced.
How can the Temple Group help?
Temple can help you plan for the delivery of faster, more joined-up and integrated services – to enable you to deliver modern customer focussed services that:
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Deliver services that put the needs of the customers first
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Play a lead role in the development of customer focussed service delivery
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Help you to design services that are deliverable through channels that are accessible to all, when and where they want them
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Provide a full range of consultation, communication, engagement, capacity building and empowerment services to facilitate effective communication with your local service users
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Take advantage of opportunities for organisational review to deliver effective services in the most cost efficient manner
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Drive up service standards based on effective community engagement and meeting local aspirations
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Facilitate the best use of available information to determine and evaluate polices, actions and delivery
Temple have a range of experienced staff who can help either to manage change or to help you to continue with driving up service delivery while you focus on the change process.
We have developed a range of communication and consultation processes which work equally well with staff and residents to inform and involve them in the change process in order to ensure their support and commitment.
Services
Temple can provide tailored support with:
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Strategic Development
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Support/Guidance on Management Best Practice
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Best Value Reviews
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Performance Management
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Developing Best Practice in Service Provision
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Managing Change Processes
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Training & Development
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Investment & Procurement
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Housing Strategy development
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Housing Management services
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Housing Repair & Maintenance services
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Community engagement, empowerment and capacity building
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Meeting all of your Housing Change needs
What deliverables can you expect?
What can be expected after we have completed our assignment? That depends on what services you requested, but we will deliver:
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Interim, draft and final reports which will address outcomes including summaries, analysis and recommendations, learning points and feedback from participants
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Added Value in terms of skills and experience gained from our extensive range of projects
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Skills transfer from our team to your staff
Temple’s Capability
We have worked on a large number of projects both large and small for a diverse range of public and private sector clients. We have worked in a number of guises at a strategic level and as strategic adviser. We have implemented consultation strategies and have developed consultation action plans and provided Consultation Managers, professional facilitators and exhibitions/workshop support as necessary.
For further information please see our Project Sheets.
Business Sectors
Our principal client sectors are:
Contacts
For further details please contact us on 0207 394 3700 or enquiries@templegroup.co.uk
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